- Know where all the heating and cooling equipment and accessories are in your home.
- Perform basic troubleshooting.
- Check your air filter. A dirty air filter is a common cause of problems.
- Write down the size and type of air filter.
- Write down the model numbers of your equipment.
- Be ready to explain clearly what problems you’ve had and when your problems began.
- Make sure the system is accessible, including units in crawl spaces or attics.
- Put pets in a separate room.
- Make sure an adult (18 years or older) is home to let us in.
- Be prepared to answer the phone.
- If you rent, make sure you have permission to have your system serviced or provide us with the
property owner’s contact information. - If your heat pump is frozen, shut it off before the technician arrives so it’s thawed and ready for
service. - Have information on all prior services performed on your system readily available.
