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Updated on October 1, 2023

What should I do before scheduling a Service Call?

  1. Know where all the heating and cooling equipment and accessories are in your home.
  2. Perform basic troubleshooting.
  3. Check your air filter. A dirty air filter is a common cause of problems.
  4. Write down the size and type of air filter.
  5. Write down the model numbers of your equipment.
  6. Be ready to explain clearly what problems you’ve had and when your problems began.
  7. Make sure the system is accessible, including units in crawl spaces or attics.
  8. Put pets in a separate room.
  9. Make sure an adult (18 years or older) is home to let us in.
  10. Be prepared to answer the phone.
  11. If you rent, make sure you have permission to have your system serviced or provide us with the
    property owner’s contact information.
  12. If your heat pump is frozen, shut it off before the technician arrives so it’s thawed and ready for
  13. Have information on all prior services performed on your system readily available.